Virtuous Cycles: Rethinking the SOC for Long-term Success - John Hubbard

Many Security Operations Centers (SOCs) have a burnout problem that leads to negativity and constant turnover. With the increasing cybersecurity talent shortage, keeping the people we have will only become increasingly important. The problem is that "Tier 1" and other SOC roles seem destined to burn people out. So, what do we do? While the field of psychology understands the factors that cause burnout, many SOCs do not take the time to do the research and create an environment to fight it. Through meticulously defined process and tiering may be the norm, does it lead to sacrificing quality in the long term? Using science-backed research on intrinsic motivation and studies on SOC burnout factors, this talk makes the case that it's time to reconsider how we structure SOCs in order to create long-term success that benefits both the individual and the organization.

(Talk recorded at the August 2019 Denver ISSA meeting)

SOC,blue team,cyber defense,SANS,SEC450,security analyst,security operations,burnout,